Privacy Policy for PetViora

Effective Date: January 1, 2026

1. Introduction

Welcome to PetViora, accessible from 1120 Robson Street, Vancouver, BC V6E 1B5, Canada We value your privacy and strive to protect your personal information. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI devices for pet care and home convenience.

2. Information We Collect

2.1 Personal Data

When you register an account, contact us or use our products, we may collect personal data including your name, email address, phone number (+14168716327), billing address, and any other information you provide via our contact form.

2.2 Technical Data

We automatically collect technical information such as IP address, browser type, operating system, device identifiers, usage patterns, and analytics data to improve our services.

3. How We Use Your Information

We use the data to:

• Provide and manage your account and orders
• Communicate with you about products, updates and support
• Improve our website, services and user experience
• Ensure security and prevent misuse

4. Cookie Policy

PetViora uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and offer tailored content. You can manage your cookie preferences via your browser settings. Disabling cookies may affect certain features of the website.

5. GDPR Compliance

If you are located in the European Economic Area (EEA), PetViora is committed to complying with the General Data Protection Regulation (GDPR). You have the right to access, rectify, erase, restrict or object to processing of your personal data. To exercise these rights, contact us at +14168716327 or via our contact form.

Legal basis for processing under GDPR: consent, contract performance, and legitimate interest.

6. Data Disclosure

We may share your information with:

• Service providers who assist in website operation, order fulfillment, and customer support
• Legal authorities when required by law or to protect our rights
• Affiliates and partners solely for providing or improving services

7. Data Security

We implement technical and organizational measures to secure your personal data. However, no method of transmission over the internet or electronic storage is completely secure.

8. Retention of Data

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law, whichever is longer.

9. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from minors under 16. If we become aware of such data, we will delete it.

10. International Transfers

Your information may be transferred to and processed in countries outside of your residence, subject to adequate safeguards under applicable law.

11. Changes to This Privacy Policy

We may update this policy in 2026. We will notify you by posting the revised policy on this page with a new effective date.

12. Contact Us

If you have any questions regarding this policy, please contact us at:

Business ID: 367759421
Phone: +14168716327
Address: 1120 Robson Street, Vancouver, BC V6E 1B5, Canada
Contact Us